Join ISS as an Assistant Facilities Manager supporting our East Anglian Courts contract. Based in Cambridge & Ipswich, this role plays a vital part in the successful day-to-day delivery of Hard and Soft FM services across a portfolio of secure, high-profile sites.
Job Description
You’ll support the Total Facilities Manager with operational delivery, contractor coordination, statutory compliance, helpdesk oversight, and team support—building strong relationships with both the client and internal service lines. The successful candidate must be able to drive as you would manage sites in both Ipswich & Cambridge and spend time at both during the week.
Key Responsibilities
• Support daily operations across cleaning, security, helpdesk, and M&E services
• Manage and update the CAFM system (Maximo) to ensure SLA/KPI compliance
• Coordinate Planned Preventative Maintenance and remedial works
• Liaise with subcontractors and in-house teams to drive service delivery
• Assist with payroll data, HR processes, training logs, and compliance documentation
• Produce reports, support audits, and attend client meetings as needed
• Deputise for the Contract Manager when required
Professional and Personal Competencies/Qualifications
• Experience in helpdesk/FM admin or operational delivery
• Experience supporting both Hard and Soft FM services desirable
• CAFM system experience (e.g., Maximo) a strong advantage
• Strong organisational skills and IT proficiency (MS Office, especially Excel)
• Confident communicator, able to build trust with clients and internal teams
• Full UK driver’s licence – essential
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
