GP Receptionist/Administrator – Bowling Green Street Medical Practice, LeicesterBe the Friendly Face and Organised Heart of Our Practice with DHU Healthcare!Do you have a passion for helping people, an eye for detail, and the ability to keep things running smoothly behind the scenes? DHU Healthcare is looking for a GP Receptionist/Administrator to join our welcoming team at Bowling Green Street Medical Practice, Leicester — playing a key role in delivering excellent patient experiences and supporting our clinical teams.What DHU Healthcare Can Offer You:Location: Bowling Green Street Medical Practice, Leicester, LE1 6ASContract: PermanentHours: Full-Time – 37.5 hours per weekSalary: £23,875 per annum (band 2)Why Join DHU Healthcare?Generous Annual Leave: 25 days + 8 bank holidays (increasing with service) — Pro RataHealth Cash Plan: Free Level 1 cover after six months – includes dental, optical, therapies, and 24/7 GP access for you and your familyNHS Pension Scheme: Continue your contributions and retain NHS benefitsCar Lease Scheme: Hybrid and electric vehicles available through NHS Fleet SolutionsCycle to Work Scheme: In partnership with HalfordsEmployee Assistance Programme & Wellbeing Hub: Including shopping discounts and mental health supportBirthday Leave Guarantee: Take your birthday off or use the day another timeFree Parking: Available at most of our locationsSupportive, Inclusive Culture: We champion diversity, equity, and professional developmentWhat Your Typical Day Looks Like:Opening and preparing the reception area ready for patients from 8am, ensuring all systems and facilities are ready to goWelcoming patients warmly, handling enquiries, and explaining surgery proceduresManaging telephone calls with professionalism — transferring to the right team member, recording requests for home visits, and offering follow-up calls to patients who did not attendBooking, amending, and managing patient appointmentsHandling incoming and outgoing correspondence, patient records, and daily postMaintaining accurate data entry using SystmOne and other digital toolsKeeping the reception and waiting areas tidy, welcoming, and organisedSupporting clinical and management colleagues with administrative tasks as requiredFollowing confidentiality and data protection protocols at all timesAssisting in closing procedures — securing the building, systems, and patient recordsReporting any issues, concerns, or notable incidents promptly to the Practice ManagerTo Be a Successful GP Receptionist/Administrator, You’ll Need:Essential:High level of administration experienceExcellent communication and interpersonal skillsStrong IT skills, including Microsoft Word, Excel, and email systemsAccuracy, attention to detail, and good organisational skillsAbility to work independently and as part of a teamFlexibility to provide cover for colleagues when neededDesirable:Previous experience in a healthcare or GP practice settingKnowledge of primary care systems, particularly SystmOneUnderstanding of NHS processes and appointment systemsAt DHU Healthcare, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from all individuals and communities we serve.We are also proud to be a Forces-Friendly Employer, welcoming Veterans, Reservists, and military families into our workforce.Ready to Join Our Team?Apply today and bring your skills to a role where you’ll make a real difference to patients every day.Need a different way to apply? We’re here to help — just email us at dhutalentacquisition@dhuhealthcare.nhs.uk#IND1